Lloyds Tasks 7,000 Staffers With Testing Out AI Assistant (1)

Lloyds Banking Group Plc is using thousands of its staff as guinea pigs for an AI financial assistant it’s designed to help customers manage their spending, saving and investments.

The British bank said the tool will roll out next year to coach customers through their finances, with extra features added gradually to cover the lender’s full suite of products, according to a statement on Thursday.

For example, a user can chat about a payment with the financial assistant, which will then break down the requests, plan, and execute the transaction — an ability known as agentic AI. The assistant will ...