In November, the Consumer Financial Protection Bureau announced its staffers would read a “Humility Pledge” to companies before an examination. The CFPB, established by the 2010 Dodd-Frank law in response to the financial crisis, was designed to protect everyday customers of banks, mortgage and auto lenders, credit card companies and other financial products.
We’ve annotated the pledge document to explain what’s happening at the agency—and what’s at stake.
1. “The ...
