The US Transportation Department wants to relax the ways it holds airlines and ticket agents accountable for violating consumer protection and civil rights laws.
In a new regulatory filing, the government proposes revisions to the investigatory and enforcement practices of the Office of Aviation Consumer Protection to ensure they’re carried out “in a fair and just manner.” Those changes include first issuing warnings to violators before pursuing enforcement actions that can result in penalties.
“OACP’s approach of prioritizing compliance efforts before resorting to enforcement action is a more effective and efficient way to improve the air travel environment for ...