“Metrics” has been one of the biggest buzzwords in the legal industry—especially over the past year. But despite an increased focus on adoption and usage of metrics, initial results from Bloomberg Law’s 2021 Legal Operations Survey (currently taking responses!) show no increase in the percentage of respondents reporting formal ways to measure the value of legal operations when compared to last year’s 2020 Legal Operations Survey results.
On the surface, the legal industry has embraced the adoption and use of metrics, as evidenced by an abundance of metrics-focused webinars, blog posts, and guidance on developing useful metrics to ...