Nelnet Diversified Solutions LLC call center employees are entitled to be paid for time they spend each day booting up their work computer and launching its software, the Tenth Circuit said.
The process is indispensable to the employees’ student loan servicing duties and the amount of time involved isn’t de minimis, the Oct. 8 opinion by Judge Nancy L. Moritz said.
The pre-shift activities are integral and indispensable to the to the employees’ principal duties because they allow them to communicate with the borrowers, the court said. Booting up and launching software provide the data and tools necessary for the ...