Cape Town wants to break into a global outsourcing industry dominated by India, but it will require overcoming a vast gap in scale and cost competitiveness.
Officials and industry groups in South Africa’s second-largest city are pushing to develop global capability centers, hubs that multinational companies use to outsource high-value functions such as building systems for making trades and managing risk, and other sophisticated processes.
A construction crane near Table Mountain in Cape Town, South Africa.
Photographer: Dwayne Senior/Bloomberg
CapeBPO, an industry lobby group funded by the city administration, will present a plan to the municipal cabinet in two months to try and emulate India’s success by establishing hubs to support global companies, ...