Ian Patterson had Global Entry for about seven years before it was revoked this summer. The nonprofit executive from the Dallas area had traveled in July, then got an email a month later saying there had been a change in his status for Global Entry, a Customs and Border Protection program for faster entry into the U.S. for “low-risk” travelers. When he logged into the CBP portal, he saw a circle with a diagonal line through it.
“It said ‘information incorrect,’” Patterson said. “Which I don’t understand.”
Patterson is one of tens of thousands of Global Entry members who lost ...