Salesforce Tells Clients It Won’t Pay Hackers for Extortion (1)

Salesforce Inc. told customers Tuesday that it won’t pay a ransom demand from a hacker who claimed to have stolen a large amount of client data and threatened to publish it, according to an email seen by Bloomberg News.

The company said in a security notification that it had received “credible threat intelligence” indicating that a hacking group, known as ShinyHunters, was planning to share information stolen during a security incident earlier in the year involving a number of its customers, according to the email.

The incident involved the third-party app SalesLoft Inc., specifically its Drift app, which integrates ...