Customer service workers at a Fortune 500 software firm who were given access to generative artificial intelligence tools became 14% more productive on average than those who were not, with the least-skilled workers reaping the most benefit.
That’s according to a new study by researchers at Stanford University and the Massachusetts Institute of Technology who tested the impact of generative AI tools on productivity at the company over the course of a year.
The research marks the first time the impact of generative AI tools on work has been measured outside the lab. Prior studies have benchmarked the capabilities of ...